After the man got on the plane, he discovered that a service dog had taken his seat. Picture taken from Reddit
A passenger took Delta Air Lines a few days ago and was notified that he would be upgraded to first class before boarding the flight. However, he was only happy for less than 15 minutes when he was immediately downgraded to a worse seat than the original. He was furious. However, when he passed by his original first-class seat and found that a dog was sitting there, the customer service staff's response made him even more angry.
According to comprehensive foreign media reports, when a man in the United States was flying on Delta Air Lines, he received a notice that he was upgraded to first class, but was downgraded 15 minutes later. The man said that his position after being downgraded was worse than his original position. When he asked the ground staff, the other person only said that "the situation has changed," which left him speechless.
After getting on the plane, the man glanced at the first-class seat he had missed and found that the seat was actually occupied by a dog. Such a sight immediately lit a fire in his heart, thinking that the dog "It can't possibly cost Delta as much as I did." The man immediately contacted the customer service staff, but the other party only said that service animals have priority and may be rearranged, and there was nothing the customer service staff could do about it.
Just Got Downgraded for a Dog
byu/ben_bob indelta
Passengers said that they have always been loyal passengers of Delta Airlines. Although many people complained about the decline in service quality, they still persisted. It was not until this incident that they began to doubt the meaning of their loyalty.
An employee who claimed to be a Delta Airlines explained that according to law, airlines are obliged to arrange more spacious seats for passengers in need or traveling with service animals, so it is possible to temporarily change the seats of other passengers.