Before selecting a pet hotel, pet owners in Taiwan are advised to investigate the establishment's reputation and environment. It is essential to conduct health checks on pets beforehand to assess their suitability for boarding. Nowadays, many people prefer to raise pets rather than have children, treating their "furry babies" with the same care as children.
However, there have been numerous incidents where pet owners, after boarding their pets at hotels while traveling, returned home to find their pets ill, injured, or even deceased, leading to consumer disputes. Consumer protection officials suggest that clearly defined contracts can help mitigate challenges in seeking compensation if issues arise with the pets.
Wang Zhiyu, a consumer protection officer in New Taipei City, noted that when pets enter unfamiliar environments, their immune systems may weaken due to stress. Factors such as age and chronic illnesses can lead to severe health issues or even death. In cases of boarding disputes, pet owners can file complaints with consumer protection officers who will investigate and mediate compensation claims.
Wang further recommends that pet owners research the reputation and conditions of pet hotels before making a choice. Conducting health assessments prior to boarding is crucial, as is negotiating the terms of the boarding agreement to clarify responsibilities in case of any problems.
"Pet boarding is akin to humans staying in hotels; pets may experience anxiety from being in a new environment, which can lead to unexpected behaviors," said Hu Zongliang, owner of "Happy Dog Park Hotel." He advises that pet owners should introduce their pets to the boarding space beforehand and even spend several hours with them to ease the transition.
By taking these precautions, pet owners can reduce the likelihood of adverse experiences while ensuring their beloved companions receive proper care during their absence.
